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FAQ 2017-06-09T06:31:43+00:00

Frequently Asked Questions

Next generation Wi-Fi router that offers Internet Security and Online Child Protection for all connected devices. Learn More.

  • Protection from Phishing and Malware sites

  • Online Child Safety

  • Protects every connected device at home/office

  • Adblock & Anti-Tracking

  • Auto-Updates

  • Cloud Router

Learn More.

Wi-Fi router comes with different sizes shapes and hardware capabilities.  We have built two variants of GENIE firmware based on hardware specs.

GENIE – Total Internet Security for high-end routers which can handle more
GENIE – Internet Security for low-end routers

Check out the differences here.

GENIE Router management web dashboard is for Internet Service Providers (ISPs) to manage customer premise Wi-Fi routers. Centrally manage all your user’s routers for health-check, troubleshooting and remotely fixing any issues. Learn More.

We understand that it’s easy for kids to stumble upon adult content.  Our robust Parental Control technology protects kids online and blocks the adult content.

  • Filters pornographic and 20+ website categories automatically

  • Filters Google images and YouTube videos for adult content

  • Zero configuration required

Learn More.

GENIE offers a separate ‘Guest’ Wi-Fi network.

  • Better privacy for your main network

  • Bandwidth Control for Guest Wi-Fi

  • Custom Network Policies for better control

GENIE is Next generation Wi-Fi router that offers Internet Security and Online Child Protection for all connected devices. Learn More.

Once you setup GENIE router, just connect devices to Primary, Child-safe and guest network accordingly. Right protection and policies get applied and there is nothing specific you need to do. Pre-configured policies and Firewall rules protect you behind the scene.

If you buy GENIE router, or installed GENIE firmware then

  1. Power it on and connect to ‘Genie_Setup_xxxx’ Wi-Fi (no password)

  2. Open http://172.16.1.1 in your web browser

  3. Login using username: root and password: geniewifi

  4. Enter new Wi-Fi name, Wi-Fi passwords for all three networks and admin password for router

  5. Enter User registration info – Name, Phone, email address and ‘Save and Apply’

  6. Router will restart and start newly configured Wi-Fi SSIDs

Note: If you are using ISP firmware then you will need to enter ‘Operator Email ID’ . This links your router under a specific ISP/Operator who can manage/monitor/fix your router.

Once you have setup GENIE router and registered with user credentials you can manage.

GENIE router using https://manage.geniewifi.com.  

  • You will get an email confirming your account creation. Verify your account by opening the link in email

  • Login to https://manage.geniewifi.com

  • Navigate to your router. If you are an ISP, then you will have to search for customer router using Name/Phone/Mac Address

  • Update required settings you wish to change

  • Save and Apply

  • The router will update within 5-10 mins max.

GENIE Router management web dashboard is for Internet Service Providers (ISPs) to manage customer premise Wi-Fi routers. Centrally manage all your user’s routers for health-check, troubleshooting and remotely fixing any issues.

Step#1 – Register as ISP on https://manage.geniewifi.com

Step#2 – Create Operator/Zone account

Step#3 – Download and Install GENIE firmware built for ISP and register  your subscribers

Step#4 – Start managing/monitoring the routers

Get Started here

An Operator can manage subscribers and their routers in a given zone. Once an ISP account is registered they need to create an Operator account.

Operators then need to use their email id while registering new subscribers routers. With operators email ids, new subscriber and routers get linked under operator.

Operators can then login to their account on https://manage.geniewifi.com and manage/monitor/troubleshoot routers.

Once you setup and register your router, any user can login to https://manage.geniewifi.com and manage their routers.

Users can change Wi-Fi name, Passwords, Check logs and other details. Any settings that are saved online gets updated on router within 5-10 minutes

We provide GENIE firmware for around 200+ models. You first need to check list of supported routers from https://geniewifi.com/supported-devices/

  1. Download firmware for your router make and model. Ensure you download correct version firmware

  2. Install the firmware on given TP-Link router. Router should then restart and show ‘Genie_Setup_xxxx’

  3. Open http://172.16.1.1 in your web browser

  4. Login using username: root and password: geniewifi

  5. Enter new Wi-Fi name, Wi-Fi passwords for all three networks and admin password for router

  6. Enter User registration info – Name, Phone, email address and ‘Save and Apply’

  7. Router will restart and start newly configured Wi-Fi SSIDs

The Internet gets disconnected when a user resets the router configured with PPPoE. GENIE router firmware solves the problem with custom firmware built for ISPs which has default PPPoE Username/Password.

When a router is reset, it connects with ISPs RADIUS server to get Internet access using default PPPoE credentials. On Internet connectivity, router downloads backed-up settings from the server and restores the router. Subscribers actual username/password gets configured within a couple of minutes and the Internet is fully functional.

No need to call or visit customers to fix the problem – thereby reducing ISPs maintenance cost.

ISP Setup required for make this work –

ISPs need to create a dummy username/password on their RADIUS server. Provide minimal bandwidth to this account and allow multiple mac addresses to use this

Dummy username: genieuser

Dummy password: geniepassword

Service name: (Blank)

What is GENIE – Total Internet Security? 2017-06-09T06:24:00+00:00

Next generation Wi-Fi router that offers Internet Security and Online Child Protection for all connected devices. Learn More.

  • Protection from Phishing and Malware sites

  • Online Child Safety

  • Protects every connected device at home/office

  • Adblock & Anti-Tracking

  • Auto-Updates

  • Cloud Router